Delivery Information

Lead Times 

  • Standard lead time on all orders is 3 - 5 working days (Mainland England & Wales; stock dependent). 
  • Next day delivery may be possible please contact us to discus additional costs.

Arranging Your Delivery After Placing Your Order

Once your order is placed, our delivery team will call you to arrange the next available delivery slot, in your area, as per the lead times above. 

Important Delivery Terms

Deliveries are to the property kerbside only and will be unloaded by hand (hand-balled) off the lorry side. A person must be present to help unload the goods and sign for receipt. The delivery drivers are not insured to help unload the goods beyond the property kerbside. The delivery to kerbside is subject to adequate unrestricted parking facilities. If these are not available then unfortunately we will be unable to complete your order.

If our delivery team has confirmed a delivery with a customer on a specific date, and on the specified delivery date there was no person available to take delivery, an additional delivery fee will be charged (if applicable the first delivery fee is non-refundable). For full terms of our deliveries please read our terms and conditions.

If for any reason you are not satisfied with the condition of the goods when delivered, you must indicate this on the delivery form signed upon receipt of the goods. Please also take pictures as evidence of the issue and inform the Gorah Decking team immediately by emailing, Our team will then rectify the issue for you as quickly as is reasonably possible.